The Voice at Every Counter

AI-powered self-service kiosks that handle check-ins, service requests, and customer interactions — in any language, around the clock, without added headcount.

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The Problem

Service counters weren't built for this

Long queues at peak hours. Staff stretched thin across shifts. Guests who speak a different language getting stuck in silence. Requests lost in handoffs, repeated to three different people, or never fulfilled at all. Hiring more staff is expensive. Training them in every language is impossible. The front desk was designed for a simpler era — and the demand has outgrown it.

18.5M+
Pilgrims visit Mecca annually
180+
Countries represented
33+
Languages supported
How It Works

Three steps. Zero wait times.

1

Walk up. Speak freely.

A guest approaches the kiosk and speaks in their native language. No app download, no registration, no typing. Just natural conversation — the way service should work.

ProxServe AI kiosk
2

AI handles it.

Conversational AI understands the request, responds in the guest's language, confirms the details, and logs everything in real time. Room service, maintenance, check-in — all handled by voice.

ProxServe kiosk with AI interface
3

Staff just prepares.

A service ticket appears instantly on the staff dashboard — already translated, categorized, and assigned. Staff focus on fulfillment, not translation. Faster response times, zero miscommunication.

Kiosks deployed in hotel lobby
The Self-Service Advantage

Self-service works. The data proves it.

The Wawa Model

Wawa built one of the most efficient food-service operations in America by moving ordering entirely to kiosks. Customers place their order on a touchscreen, get a receipt number, and pick up when ready. Workers focus 100% on preparation — not taking orders, not repeating back, not correcting mistakes. The result: faster throughput, higher order accuracy, and lower labor cost per transaction.

Apply It Everywhere

The same principle scales to any service counter. Hotel receptionists stop repeating room numbers across a language barrier and focus on high-value guest interactions. Telecom workers stop fumbling through plan explanations in a second language and focus on activation. The kiosk handles the routine. Humans handle the human moments.

Technology

Secure. Personal. Instant.

Three capabilities that make self-service kiosks actually work — not just in demos, but in the real world.

Conversational AI

Voice-first interaction in 33+ languages. Guests speak naturally — the AI understands intent, confirms details, and responds in the same language. No menus, no typing, no friction.

Face ID Check-In

Guests check in with their face — no card, no PIN, no queue. Liveness detection prevents spoofing. Identity verified in seconds, securely linked to their reservation.

Real-Time Ticketing

Every request becomes a structured service ticket — translated, categorized, and routed to the right staff member instantly. Full visibility from request to resolution.

Products

Built for the world's busiest service counters

Live

DiengAI

Pilgrim hotel kiosk for Mecca & Medina. Multilingual voice check-in, AI concierge, and real-time service requests — built for the most linguistically diverse hospitality market on earth.

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Coming Soon

Resort Hospitality

Luxury resort kiosks for West Africa and beyond. Self-service concierge, local area guides, and guest services — bringing five-star responsiveness to every property.

Coming Soon

Mobile SIM Kiosk

Telecom self-service for emerging markets. Walk up, verify identity, pick a plan, and walk out with an activated SIM — no counter staff needed.

Get Started

Ready to rethink the front desk?

Whether you run hotels in Mecca, resorts in Dakar, or telecom shops across West Africa — ProxServe's kiosks handle the queue so your staff can handle what matters.

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